Get answers about Zero One Concepts products, shipping, returns, sizing, and military discounts. Find everything you need to know before you order.
ORDERING & SHIPPING
Q: How long does shipping take?
A: Standard shipping typically takes 5-7 business days within the US. International orders may take 10-15 business days. You'll receive tracking information once your order ships.
Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders over $75 within the United States.
Q: Can I track my order?
A: Absolutely. You'll receive a tracking number via email as soon as your order ships.
SIZING & FIT
Q: How do your products fit?
A: Our apparel runs true to size. We recommend checking the size chart on each product page for specific measurements. If you're between sizes, we suggest sizing up for a more relaxed fit.
Q: What if my item doesn't fit?
A: We offer free exchanges within 30 days of purchase. Simply contact us and we'll help you find the perfect fit.
MILITARY DISCOUNT
Q: Do you offer a military discount?
A: Yes! We're proud to offer a discount to active duty military, veterans, and their families. Visit our Military Discount page for details on how to verify and apply your discount.
PRODUCT CARE
Q: How should I care for my Zero One Concepts gear?
A: Machine wash cold with like colors, tumble dry low. Avoid bleach and fabric softeners to maintain fabric performance. For patches, we recommend hand washing or gentle cycle.
RETURNS & EXCHANGES
Q: What's your return policy?
A: We accept returns within 30 days of delivery for unworn, unwashed items with original tags. Visit our Refund Policy page for complete details.
Q: How do I initiate a return?
A: Contact us at support@zerooneconcepts.com with your order number and reason for return. We'll provide you with return instructions and a prepaid shipping label.
PRODUCT QUESTIONS
Q: Are your products made in the USA?
A: Our products are designed in the USA and manufactured through our trusted print-on-demand partners to ensure quality and sustainability.
Q: Do you offer customization?
A: Currently, we offer our curated collection of designs. For bulk or custom orders, please contact us directly.
Q: Can I cancel or modify my order?
A: Orders can be modified or cancelled within 24 hours of placement. Contact us immediately at support@zerooneconcepts.com for assistance.
STILL HAVE QUESTIONS?
We're here to help! Reach out to our team at support@zerooneconcepts.com or use our Contact page.